Will I be able to add on physical issues post campaign?
Yes. We have a decent amount of copies of issues other than the standard version of Chapter One. Using Backer Kit, you will be able to add additional items to your pledge post campaign.
Last updated: July 16, 2018 16:42
Are you going to add more Print Catch Up rewards
We’re thrilled that so many people have found our campaign so quickly. The downside is we’ve already sold out of the copies of Chapter One that we’d allotted to this campaign. We’re off to SDCC right now and have taken about 75 issues of Chapter One with us. Depending on how they sell and many we return with, we may release another 10-30 Print Catch Up Rewards on Monday the 23. But if we sell out in San Diego, unfortunately that’s going to be it until the next campaign.
Last updated: July 16, 2018 16:48
Why is there a shipping charge if I'm only ordering a PDF?
Sorry about that. We’re still working out the kinks. Contact Backerkit support and they’ll remove those charges from your order.
Last updated: August 31, 2018 14:58
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.